Return Policy

Cuzor Return Policy

10 Days No Questions Asked Return or Replacement Policy

At Cuzor, we are committed to ensuring your complete satisfaction with our products. We understand that sometimes things don't go as planned, and we are here to help. Our 10 Days No Questions Asked Return or Replacement Policy is designed to provide you with peace of mind and a hassle-free return experience.

Eligibility Criteria:

  • This policy applies exclusively to purchases made directly from our official website, www.cuzorlabs.com. If you have purchased from other physical or online stores, please refer to their respective return policies.
  • Free replacement will be provided within 10 days if the product is delivered in a defective or damaged condition or if it differs from the ordered item.

Return Instructions:

  1. Inspect the Product: Upon receiving your product, please inspect it carefully. If you find it defective, damaged, or different from what you ordered, you are eligible for a replacement.
  2. Keep the Original Packaging: Ensure that the product is returned in its original packaging, including all accessories, user manuals, and warranty cards.
  3. Contact Customer Service: Reach out to our customer service team to initiate the replacement process. You can contact us via phone, email, or live chat. Our team is ready to assist you with the return process and provide any necessary guidance.

How to Return Your Product:

  • Step 1: Contact our customer service team to inform them about the issue with your product.
  • Step 2: Our team will provide you with detailed instructions on how to pack and return the product.
  • Step 3: We will arrange for a courier service to pick up the product from your location.
  • Step 4: Once we receive the returned product and verify its condition, we will process your replacement and ship it to you at no additional cost.

Important Guidelines:

  • The product must be returned in its original condition, with all accessories, user manuals, and warranty cards included.
  • Ensure the product is securely packed to prevent any damage during transit.
  • Keep the return receipt provided by the courier service for your records until the replacement is processed.

Customer Support: Our dedicated customer service team is here to assist you throughout the return process. If you have any questions or need further assistance, please do not hesitate to contact us:

  • Email: support@cuzorlabs.com
  • WhatsApp Chat: +91 8123036979

We strive to make your return experience as seamless and satisfactory as possible. Thank you for choosing Cuzor. Your satisfaction is our top priority, and we are committed to providing you with exceptional service and support.