Warranty Information
At Cuzor, we stand by the quality and reliability of our products, ensuring that our customers receive nothing but the best. Our warranty policy is designed to provide you with peace of mind and confidence in your purchase. Below, you’ll find all the details about our warranty coverage and support services.
1-Year Replacement Warranty
Comprehensive Coverage:
All Cuzor products come with a hassle-free 1-year replacement warranty from the date of purchase. This warranty covers any manufacturing defects or malfunctions that may occur under normal usage conditions.
Easy Replacement Process:
In the unlikely event that your Cuzor product encounters an issue, we’ve made the replacement process as simple as possible. Just follow these easy steps:
- Contact Support: Reach out to our customer support team via WhatsApp with details about the issue you’re experiencing.
- Evaluation: Our support team will evaluate the problem and, if necessary, arrange for a doorstep pickup of the defective unit.
- Replacement: Once we receive the defective unit, we will ship a replacement unit to your address promptly, ensuring minimal downtime and inconvenience.
Warranty Registration
Extended Warranty:
Register your Cuzor product online within 10 days of purchase to receive an additional 4 months of warranty coverage, extending your total warranty period to 16 months. This extended coverage is our way of showing appreciation for choosing Cuzor
What’s Covered:
- Manufacturing Defects: Any defects in materials or workmanship that affect the normal functioning of the product.
- Battery Performance: Issues related to the performance of the battery within the specified warranty period.
What’s Not Covered
- Physical Damage: Any damage caused by accidental drops, mishandling, or unauthorized modifications.
- Unauthorized Repairs: Any repairs or modifications carried out by unauthorized service providers.
- Wear and Tear: Normal wear and tear, including battery degradation over time due to usage.
- Improper Use: Warranty is void if Cuzor product is used in unsafe or improper conditions. This includes using incorrect power adapters (e.g., using a 9V adapter to charge a 12V UPS or vice versa), exposure to excessive moisture, or operation in extreme temperature conditions, or use in any conditions not prescribed in the product manual.
- Refurbished or Resold Items: Warranty is not applicable for any products that are refurbished or resold after the initial purchase.
Customer Support
Dedicated Support Team:
Our customer support team is here to assist you with any questions or concerns. Whether you need help with installation, troubleshooting, or warranty claims, we’re just a call or email away.
Contact Information:
Email: support@cuzorlabs.com
Phone: +91-8123036979
Support Hours: Monday to Saturday, 9:30 AM to 6:30 PM IST