Troubleshooting Guide for Cuzor Router UPS

Welcome to the troubleshooting guide for your Cuzor Router UPS. This guide will help you resolve common issues and ensure your UPS is functioning optimally. If you encounter any problems, follow these steps before contacting customer support.

Common Issues and Solutions

1. Router UPS Not Powering On

Check Connections: Ensure all cables are securely connected. Double-check the power adapter connection to the UPS and the output cable to the router.
Power Source: Verify that the wall socket is functional by plugging in another device.
LED Indicators: Refer to the user manual to understand the status indicated by the LED lights. If no LEDs are lit, the UPS might not be receiving power.

2. Router Not Receiving Power from UPS

Compatibility: Confirm that your router is compatible with the UPS’s power ratings (e.g., 12V0.5A, 12V1A, 12V1.5A, 12V2A).
Connector Fit: Ensure you are using the correct connector and it is securely attached to both the UPS and the router.
Battery Charge: The UPS battery might be depleted. Connect the UPS to the wall socket and allow it to charge for at least 60 minutes.

3. UPS Battery Not Charging

Power Adapter: Make sure the power adapter connected to the UPS is working correctly. Try using a different adapter if possible.
LED Indicators: Check the charging indicator on the UPS. If the indicator does not light up, there might be an issue with the UPS battery.
Environment: Ensure the UPS is in a cool, dry place to prevent overheating, which can affect charging.

4. Intermittent Internet Connection

Zero Lag Switching: Ensure that the UPS is switching seamlessly during power outages. If there is a lag, check all connections and ensure the UPS battery is fully charged.
Router Settings: Verify that your router settings are correctly configured. Sometimes, the issue might be with the router itself rather than the UPS.

5. UPS Overheating

Ventilation: Place the UPS in a well-ventilated area to prevent overheating. Avoid covering the UPS or placing it near heat sources.
Usage Load: Ensure the UPS is not overloaded. It should only power devices within its specified power ratings.

6. LED Indicators Not Working Properly

Indicator Guide: Refer to the user manual for an explanation of the LED indicators and their meanings.
Reset: Try resetting the UPS by disconnecting it from all devices and power sources for a few minutes, then reconnecting.

Advanced Troubleshooting

Battery Replacement

If the UPS battery performance has degraded, it might need replacement. Follow the instructions in the user manual for battery replacement or participate in our battery replacement program for a hassle-free process.

Contact Customer Support

If the above steps do not resolve your issue, please contact Cuzor customer support. Our team is available to assist you with any technical problems or questions you may have.

Email: support@cuzorlabs.com
Whatsapp Chat: +91-8123036979

Thank you for choosing Cuzor. We are dedicated to ensuring your experience with our products is seamless and satisfactory.